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Most frequent questions and answers
FAQs
What service does Caring Hands & CO provide?
Comprehensive, Personalised Support Services
At Caring Hands & Co., we are dedicated to providing a wide range of personalised disability support services tailored to your unique needs and goals. Our compassionate, qualified support workers deliver professional care that enhances independence, promotes well-being, and improves your overall quality of life.
We proudly offer the following NDIS-approved services:
- Assist – Life Stage, Transition
- Assist – Personal Activities
- Assist – Travel/Transport
- Daily Tasks / Shared Living
- Innovative Community Participation
- Development – Life Skills
- Household Tasks
- Participate Community
- Group / Centre Activities
Whether you need everyday support or specialised care, our team is here to help you live with confidence and purpose.
Contact us today to learn how we can support your NDIS journey.
What is the process for accessing disability services at Caring & Hands?
How to Access Disability Services at Caring Hands & Co
- Contact Us
Reach out to our friendly team by phone, email, or through our website to discuss your needs and goals. - Initial Consultation
We’ll arrange a meeting to understand your individual requirements, preferences, and current NDIS plan (if applicable). - Service Planning
Together, we’ll develop a personalised support plan tailored to your goals, lifestyle, and funding. - Agreement and Scheduling
Once you approve the plan, we’ll formalise the agreement and schedule your support services. - Ongoing Support and Review
Our team provides ongoing care, maintaining regular communication to ensure your needs are met and making adjustments as your goals evolve.
Are your staff qualified and experienced in providing disability and age care?
Expert Care from a Dedicated Team
Yes, absolutely. At Caring Hands & Co., our team consists of highly qualified and experienced support workers who are dedicated to providing exceptional care. Many of our staff hold relevant certifications and have extensive hands-on experience in both disability and aged care sectors.
We prioritise ongoing training and professional development to ensure our team stays up-to-date with best practices and the latest care standards. This commitment allows us to deliver safe, respectful, and personalised support tailored to each individual’s needs.
Your well-being and confidence in our care team are our top priorities
Do you offer in-home care services?
Do you offer in-home care services?
Yes, at Caring Hands & Co., we provide personalised in-home care services designed to support your daily needs in the comfort and familiarity of your own home. Our compassionate team assists with personal care, household tasks, medication management, and more—all tailored to help you maintain independence and a high quality of life.
What makes Caring Hands different from other disability service providers?
At Caring Hands & Co., we believe every individual deserves support that truly centres on their unique needs and goals. What sets us apart is our deep commitment to personalised, compassionate care delivered by a team with both professional expertise and lived experience.
Our founder’s personal connection to disability inspires a genuine understanding and empathy that shapes everything we do. We prioritise collaboration — working closely with you, your family, and your support network to ensure your services align perfectly with your NDIS plan and evolving needs.
Beyond care, we focus on empowering you to build skills, foster meaningful relationships, and actively participate in your community. Our dedication to respect, cultural safety, and inclusion means everyone feels valued and supported.
Choosing Caring Hands & Co. means partnering with a team that listens, cares, and walks alongside you every step of the way.
Why did you start your business?
Caring Hands & Co. was founded out of a deep personal experience and passion. Our founder, Mohammad Sumaoro, grew up in a family touched by autism and understands firsthand the challenges faced by individuals with disabilities and their families.
With over a decade of hands-on support work, Mohammad was inspired to create a service that offers compassionate, personalised care—one that truly listens, understands, and empowers people to live with greater independence and confidence.
Our mission is to make daily life easier and more fulfilling for those we support, building a community where everyone feels valued and supported.
How can I get in touch with you?
Who is this service designed for?
Our services at Caring Hands & Co. are designed for individuals of all ages living with disability or those who require additional support to live independently. This includes children, teenagers, adults, and elders with diverse needs and goals.
We tailor our support to each person’s unique circumstances, ensuring personalised care that promotes independence, well-being, and meaningful community participation.
Whether you’re seeking assistance with daily tasks, personal care, community involvement, or life transitions, we’re here to support you every step of the way.
What is the cost of the service?
The cost of our services at Caring Hands & Co. depends on your individual support needs and your NDIS plan funding. We work with you and your Plan Manager or Support Coordinator to ensure services are aligned with your budget and goals.
As a registered NDIS provider, we follow the NDIS price guide, so you can be confident in transparent and fair pricing.
To get a personalised quote or discuss payment options, please contact our friendly team — we’re here to help you navigate your funding and access the support you need.
What qualifications and expertise do their staff members possess?
At Caring Hands & Co., our staff members are highly qualified and experienced professionals committed to delivering exceptional care. Many hold formal qualifications in disability support, aged care, nursing, or related fields.
Our team undergoes regular training in areas such as first aid, manual handling, behaviour support, medication administration, and cultural safety to ensure the highest standards of care.
We also value lived experience and empathy, ensuring our staff not only have the skills but also the understanding and compassion needed to provide personalised, respectful support tailored to each individual’s unique needs.