Privacy Policy

Privacy Policy – Caring Hands & Co. Disability Services

Effective Date: November 2024

Caring Hands & Co. is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles and all applicable privacy legislation.

1. Purpose

This Privacy Policy outlines how we collect, use, store, and protect personal information when you use our disability support services.

2. Collection of Personal Information

We may collect personal information that is reasonably necessary to provide disability supports, including:

  • Personal details (name, address, contact information)

  • Health and NDIS plan information

  • Emergency contact details

  • Service history and support preferences

  • Feedback or complaints

Children’s Data

Our services are not intended for use by children, and we do not knowingly collect personal information from anyone under the age of 16. If you are a parent or guardian and believe a child has provided us with their personal information, please contact us using the details provided below so we can take appropriate action, including deleting their information.

As of the effective date of this Privacy Policy, we do not knowingly “sell” or “share” (as defined by applicable law) the personal information of individuals under 16 years of age.

3. Use and Disclosure

Your personal information is used to:

  • Deliver tailored support and services that align with your NDIS goals

  • Liaise with other service providers, support coordinators, or healthcare professionals as required

  • Meet legal and reporting obligations under the NDIS Quality and Safeguards Commission and other regulatory bodies

We will only disclose personal information to third parties:

  • With your consent

  • When required by law

  • To ensure the safety, well-being, or security of you or others

Money Handling Policy

At Caring Hands & Co. Disability Services, we do not handle participant money. Our team will never:

  • Hold cash or bank cards

  • Make purchases or payments on behalf of participants

  • Assist with banking transactions

Participants, their representatives, or plan managers remain responsible for all financial decisions.

4. Data Storage and Security

Your personal information is securely stored in our encrypted client management system. We implement administrative, technical, and physical safeguards to protect your data against loss, unauthorised access, disclosure, or misuse.

5. Access to and Correction of Information

You may request access to the personal information we hold about you at any time and request its correction if you believe it is inaccurate, incomplete, or out of date.

6. Complaints

If you believe we have breached your privacy, please contact us at:
Email: mohammadcaringhandsco@gmail.com
Phone: 0422 572 766
Address: 62 Wattlebird Court, Sunshine North VIC 3020

Website: https://caringhandsco.com.au

We will acknowledge your complaint promptly and respond in accordance with our complaints management process.

7. Updates to this Policy

We may revise this Privacy Policy from time to time to reflect changes in our business, legal requirements, or practices. The most up-to-date version will always be published on our website.